Shipping and delivery
Orders placed on business days before 2:00 pm will be delivered for free the next business day. *
- Orders placed after 2:00 PM, or during weekends and / or public holidays, usually will be shipped the next business day.
- All orders are delivered by our delivery partner bpost.
- At the moment, we only deliver in Belgium, France, Germany, Luxembourg and the Netherlands.
- Delivery times vary between 1-3 days for Belgium and 1-4 days for France, Germany, Luxembourg and The Netherlands.
- Once the order has been shipped, an email will be sent containing a Track & Trace link with information about the status of the delivery. If the mobile number is provided , this link will also be sent via SMS. Via the Track & Trace link, any changes in delivery can be requested from the delivery partner.
- Deliveries are not made to freight forwarders, PO Box addresses or hotels etc.
- If you are not at home at the time of delivery, our delivery partner bpost will make a second attempt at a later point in time. If you are unable to receive your order on the second attempt, bpost will deliver your order to a bpost pick-up point in your area.
- To protect personal data, checks on the payment transaction may be carried out. This may cause some delay in the delivery time.
* in normal circumstances, some orders may take longer.
Questions? Please contact our support team.
The Locus terms and conditions apply to all orders.
Returns
To return a product from, please follow the instructions set out below.
- Contact Locus Support using the return-form
To return a product from you can obtain a Return Merchandise Authorization (RMA) number by contacting Locus Customer Service using the return-form. - Use the Locus RMA document
You will receive an email confirming the RMA number. Returning the goods are at the customers own expense. We are unable to process returned products sent using an alternate carrier or shipping label. Please ensure that all previous shipping labels or other markings have been removed or covered completely prior to applying the provided return shipping label. Retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier. - Return the product within 14 days of the RMA issue
Locus must receive the returned item within 14 calendar days after an RMA number has been issued and the unit returned must match the serial number specified in the RMA. Make sure you pack the product in a safe packaging. All contents need to be included. When returning a product under the 30 day return policy, the product must be returned in its original Locus packaging. - Receive your refund or a repaired or replacement product
If you have returned the product under the 30 day return policy, provided your return meets the above conditions, you may expect to see a credit to your account within 10 – 30 working days. Credit will be issued in the same manner as your original purchase payment.If you are returning a defective product under the Warranty, we offer advanced replacement. Your replacement product(s) will ship within 1-2 working days from the RMA request. If your product(s) does not qualify for advanced replacement, your product(s) will ship upon receipt and inspection of your original product(s). We may require a valid credit card number to ship replacement product(s).
If we do not receive the original product(s) within 14 days, or if we determine that the problem with your product(s) is not covered by the Locus Warranty, we reserve the right to charge the then-current standard price for the applicable product(s) to your credit card or the original form of payment used at the time you placed your original order.