Terms and conditions
Any online purchase completed at locuslight.eu is subject to prior acknowledgement and acceptance of these general terms of sale.
1. Definitions
Item: Products of any kind offered for sale (ecommerce service) on the Site
Customer: a non-business individual placing the Order and holding full legal capacity.
Order: commitment to purchase all the Items selected by the Customer via the ecommerce service of the Site.
Site: website produced by Locus and accessible at locuslight.eu
2. Preamble
These general terms of sale (hereinafter “Terms and Conditions”) exclusively apply between the Customer and Locus with head offices located at Spoorweglaan 25 9120 Melsele registered in the Crossroads Bank for Enterprises (CBE) under the number 0701.838.748 (hereinafter “Locus”).
Any user may access the Terms and Conditions from any page of the Site. The Terms and Conditions are applicable without restriction or reserve to all the Items offered for sale on the Site. Any Order on the Site is conditional upon the prior consultation and acceptance, without reserve, of these Terms and Conditions and applicable tariffs by the Customer. The validation of an Order following the order procedure offered on the site requires acceptance of these Terms and Conditions. These Terms and Conditions shall take precedence over any other document.
3. Attention
All Customers are informed of the lack of reliability of the Internet, especially in terms of relative security in data transmission, continuity in unsecured access to the Site, non-guaranteed performance in terms of the volume and speed of data transmission and virus propagation. Locus warns each Customer of the need to implement on his/her computer, portable or mobile solution any security measures likely to prevent the spread of viruses.
As the Terms and Conditions are the subject of modifications, the applicable conditions are those in effect on the Site on the day the order is placed. Handling of a defective or non-compliant item (replacement or refund) or the exercise of a right to cancel and return an order cannot be carried out in physical Locus dealer stores.
All claims concerning the Items purchased online on the Site must be handled online. Likewise, an Item purchased in any Locus dealer store cannot be processed via the Site.
4. Creation of a customer account
Placing an Order via the Site requires the prior creation of a customer account. Any adult Customer may freely and at no charge create a customer account through the “Create an account” section. Creation of a customer account is completed by the Customer by filling out the form requesting identification information.
This account is strictly personal and enables an individual to log in before placing an Order. When creating the customer account, the customer enters data that allows his/her identification under his/her full responsibility, control and direction and is committed to providing complete, accurate and timely information, and not to assume the identity of a third party, nor hide or change his/her age.
During the creation of a Customer Account, the Customer chooses his/her username and password. If the username chosen is already assigned, the system prompts a message to choose another.
Usernames and passwords are personal and confidential. The Customer is solely responsible for them. The Customer undertakes to keep his/her password secret and to not disclose it under any context and for any reason whatsoever. If it is suspected that a username and password has been used by a third party, the Customer must immediately alert Locus to change his/her password and/or choose to close his/her account.
Locus reserves the possibility to close any customer account and refuse any sale to a Customer in the following cases:
- lack of payment for one or several past Orders,
- abuse, unfair or fraudulent use of the Order service provided on the Site or failure to respect any of the Customer’s obligations set out in the Terms and Conditions.
In this case, Locus will send an email to the Customer concerned, via the address communicated by the latter during the creation of his/her customer account, informing the deactivation of his/her username and password and the closing of the account. Generally speaking, the Customer is informed of the fact that his/her account may be closed following the first request of the Customer issued by email to Locus.
5. Item characteristics
The Items available for sale are those appearing on the Site. The offers are valid as long as they are visible on the Site. They are offered so long as their availability is displayed on the Site. Locus reserves the right to remove from sale, at any time, any Item present on the Site and/or replace or modify any information associated with the Items appearing on this Site.
In the event of an Item’s unavailability after placing an Order, the Customer is notified by email and the Order is automatically cancelled.
The Items for sale on the site are only available for delivery in the following countries: Belgium, Luxembourg and The Netherlands.
The characteristics of Items sold on the Site (photographs, graphics and descriptions of items, etc.) are purely indicative and may vary over time. They are not contractual. Only the image of the Item shown at the time of the Order may be taken into consideration by the Customer. In the event of errors or omissions related to the description of an Item, the responsibility of Locus is limited to the reimbursement of reasonable return shipping fees for the Item exposed by the Customer.
6. Ordering items
Placing an Order requires the registration of the Customer or the logging in of the Customer into the Customer Account. The Customer declares being at least 18 years old and having full legal capacity or if he/she is a minor, guarantees having parental permission to place his/her Order.
To place an Order, the Customer must follow the online purchase process and click on “Checkout now” to submit an Order. The payment of the Order requires the acceptance of these Terms and Conditions, the price of the Items and the content of the Order. After validation of payment, Locus sends an order confirmation email to the Customer. Every Order is subject to the prior acceptance of Locus and is not definitively confirmed until after receipt by the Customer of an email confirming the shipping of the Item(s). If the Customer does not receive an email following his/her Order, he/she must contact Locus customer service by email via the contact form located on the contact page of the website.
Locus cannot in any case be held responsible in the event of an input error or transmission of an input error not allowing the issuance of the confirmation email and/or Items. It is recommended that the Customer print the Order confirmation email.
For any question regarding the tracking of the Order, the Customer must contact customer service by filling out the contact form located on the contact page of the website.
7. Pricing of items
The prices are indicated on the Website in euros, all taxes included, not including the processing and shipping fees. They include VAT and potential discounts applicable on the day of the Order. Any new taxes or contributions, notably environmental, may be added to the retail price of the Items. The prices of the products do not include delivery costs (transport, packaging and handling of packages according to the amounts in effect). The shipping costs are specified on the Site before validation of the Order.
Locus reserves the right to modify the prices of Items at any time, the Items being invoiced based on the rates in effect at the time of the validation of each Order. The price of the Items invoiced is therefore that indicated during the Order. The items remain the full property of Locus until complete payment of the price, which the customer recognises and accepts.
8. Payment of the order
The price invoiced to the Customer is the price indicated in the Order confirmation sent to the Customer by email. The Order is payable immediately, by bank card (Bancontact, iDeal, Klarna, Visa or MasterCard), PayPal, Apple Pay or Google Pay. The Customer is informed by email, once the Order is shipped, that the invoice including shipping fees and applicable VAT is accessible online on the customer account.
The transactions carried out on the Site are entrusted to Mollie, the secure online payment platform. They are secured by a solution that presents highly secured pages to enter payment information: card number, expiration date and the visual cryptogram. This platform encrypts then transmits this payment information to the bank, in full confidentiality and makes them inaccessible to third parties.
9. Terms and conditions
Items are delivered only in the countries indicated in Section 5 of these terms and conditions. The Customer will receive an order number by e-mail, confirming that his Order has been received and accepted. The Customer will be informed about the various stages of his Order by e-mail.
The Customer is informed by e-mail when the items are dispatched, using the e-mail address provided by the latter in his customer account.
The ordered items will be delivered within a period not exceeding 30 calendar days from the date on which the Order was received, provided that the whole price has been paid. The Customer can make a selection from several delivery modes, some of which will be for the account of the Customer.
The Customer can track the route of his parcel on the chosen carrier’s website, using the consignment number. The Customer is informed that it is his duty to provide the accurate information required for proper dispatch of his Order and its delivery (access code, access specifications, for example).
If the Customer is absent when delivery is made, a delivery notification how is parcel is to be stored and made available to him, at the complete and sole responsibility of the carrier. If the delivery address furnished by the Customer is invalid, thus resulting in a return of the parcel due to non-receipt at the indicated address, the cost of resending the parcel will be paid by Locus. A delivery note is included in the parcel, providing a summary of the items ordered and effectively delivered. The Customer assumes all the risks related to the items from the date of their delivery.
10. Lead times
The items are delivered to the delivery address indicated by the Customer in the Order at the latest on the date indicated during the Order and according to the country of delivery. Delivery within a maximum period of 30 calendar days. Delivery periods may be longer during busy operating periods.
In the event that delivery should take more than 7 working days in excess of the maximum delivery period mentioned above, the Customer may contact Locus by e-mail to have delivery made within a reasonable additional period. In the event of non-adherence to this new period, the Customer may ask Locus by e-mail to cancel his Order. The contract and thus the sale will be deemed to have been terminated when Locus receives an e-mail or letter in which the Customer informs Locus of his decision, provided that delivery did not take place between the time of sending and receipt of the Customer’s e-mail or letter.
If the Order should be definitely cancelled, the Customer will be reimbursed for the price paid for his Order within a period of 14 calendar days following confirmation of the cancellation by e-mail. In the event that the Customer should receive the parcel after cancelling his Order, Locus will reimburse the items and return costs on receipt of all the items in their undamaged original state. Each delivery shall be deemed to have been made once the parcel has been made available to the Customer by the carrier, as indicated in the control system used by the carrier. If the parcel is damaged or if the Item does not correspond to the Customer’s Order, the Customer is granted a period of 30 calendar days from the dispatch date to initiate the return proceedings as described in Section 11 below.
In the event of delivery by a carrier and the need for consultation with the Customer, the carrier will take up contact with the Customer within the shortest possible time to agree on a delivery date, at the latest within 30 calendar dates from the validation date of the order. Locus cannot be held responsible for any delay in delivery due entirely to the unavailability of the Customer following several attempts by the carrier to arrange for delivery. If the delivery dates for the various Items of such an Order differ, the delivery date will be based on the date furthest away from the date of the Order.
11. Returns
Please refer to the Cookie Policy accessible here.
12. Right of withdrawal
In terms of the EU Directive 2011/83/EU issued by the European Parliament and Council on 25 October 2011 regarding the rights of consumers within the framework of distance sale contracts, as implemented in the Customer’s country of residence, the Customer has the right to cancel his order at any time within a period of 14 calendar days following the date on which he received the goods.
The Customer thus has a period of 30 calendar days from the date of receipt of his Order to exercise his right of withdrawal, without having to cite any reasons or paying any penalties.
Once the returned Items have been verified, Locus undertakes to reimburse the Customer for the entire amount paid for his Order (including delivery costs in the event of an Order placed for Express delivery for which all items were returned) as soon as possible and at the latest within thirty (30) calendar days following the date of receipt of the return parcel, making payment into the bank or payment account of the Customer used to pay for the Items.
13. Customer services
For any information or question, to follow orders, to exercise the right to cancel and return an order or to obtain warranty service, the Customer must contact our customer service by email via the contact form located on the contact page.
14. Warranties
We stand for the quality of our Locus products. We offer a one (1) year full warranty on all products sold. Your local consumer protection laws may provide additional rules on warranty. The Locus Warranty does not in any way restrict the rights that you may have under such rules.
The Locus Warranty covers defects in materials and workmanship in every Locus product for one (1) year from the date of shipment from Locus or the date of the original retail purchase from a Locus Dealer. The Locus warranty does not guarantee that Locus products will at all times operate without interruption or will be error-free, or that all errors may be corrected.
If you have a valid claim under the Locus Warranty and have returned the product in accordance with the procedure set out below, we will repair or replace the defective product free of cost. If we determine that the problem is not covered under the Locus Warranty, we will notify you and inform you of service or replacement alternatives that are available to you for an additional fee.
The warranty period is not extended if we repair or replace your product. Your Locus Warranty is transferable with ownership, so if you give or sell the Locus product to someone during the guarantee period, it’s still covered.
There are some exclusions to the Locus Warranty, including but not limited to:
- Problems that result from external causes such as accident, abuse or misuse;
- Use that is not in accordance with Locus’ product instructions;
- Products with missing or altered serial numbers;
- Products which have had their housings opened or are otherwise tampered with; or
- Problems caused by using third party accessories, parts, or components.
15. Agreement upon proof
The Customer recognises and accepts that the Order recording systems document all the transactions made between Locus and the Customer. The Customer recognises and accepts that the proof of acceptance of the Terms and Conditions is characterised by checking the box “I have read and accept the general terms of Sale”.
For this purpose, the Customer acknowledges and agrees that the electronic data stored in Locus computer servers in reasonable conditions of security and integrity are considered, irrefutably, as evidence of acceptance of the terms of the Terms and Conditions and the proof of all transactions between the Customer and Locus.
Consequently, unless a clear error on the part of Locus is proven by the Customer, the latter cannot challenge the admissibility, validity or probative value of the Terms and Conditions and the content of the Order, based on any of the legal provisions that exist and that specify that certain documents must be written or signed to constitute proof.
Thus, these elements constitute proof and, if they are produced as evidence by Locus in any litigation or otherwise, shall be admissible, valid and opposable in the same manner, under the same conditions and with the same probative value as any document created, received or retained in writing. At any time, the Customer can print, download and save a copy of the Terms and Conditions to a paper or electronic medium.
16. Responsibility
Locus reserves the right to modify the information contained in this Site at any time and without notice. Locus undertakes to describe with great accuracy the Items sold on the Site and to ensure under the best possible conditions the updating of the information that is disseminated.
However, Locus cannot guarantee the accuracy, precision or comprehensiveness of the information made available to Customers on the Site. In case of no substantial differences between the presentation photographs of Items on the Site, texts and illustrations and the items ordered, the responsibility of Locus will not be committed.
The Customer acknowledges and agrees that the prices of Items may vary between stores and the Site, and in no case may this price difference serve as a base for a claim for a total or partial refund of Items purchased on the Site or in stores. The responsibility of Locus cannot be retained in the event that one of its contractual obligations is not fulfilled resulting from a fortuitous circumstance or Force Majeure as defined by case law rendered by Belgian courts.
Notably, Locus shall not be held responsible for any non-performance or delay in the execution of Orders, caused by events outside its control (“Case of Force Majeure”).
A Case of Force Majeure includes any act, event, non-performance, omission or accident beyond the control of Locus and particularly includes (but is not limited to):
- strikes, closures or other industrial actions.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters.
- Inability to use transportation by train, boat, plane, roads or other means of private or public transportation.
- Inability to use public and private telecommunications networks.
- Acts, decrees, legislation, regulations or restrictions of all governments.
- Strike, failure or accidents of maritime, postal or other shipping transportation.
Locus is solely responsible for any damage that is direct and foreseeable at the time of use of the Site or the conclusion of the sales contract with the Customer, to the exclusion of all indirect damages.
17. Licence
Locus grants a license that is limited to the access and use of the Site for personal and non-professional or commercial use of the Site to the Customer. In no case is the Customer authorised to download or modify all or part of this Site without the written and express permission of Locus. This Site or any part of this Site cannot in any way be reproduced, copied, sold or exploited for commercial or professional reasons without the written and express permission of Locus.
The Customer cannot use techniques allowing a trademark, logo or any other information (notably images, text, models) of which Locus is the owner to be copied without its express and written consent. Locus authorises the Customer, non-exclusively and on a revocable basis, to create a hyperlink to the homepage of the Site provided that this link cannot create derogatory, untrue, false, infringing or possible harm against Locus Products, any of its trademarks or Locus itself. In no case may the creation of the hyperlink incur the liability of Locus in any capacity whatsoever.
18. Personal data protection
Please refer to the Privacy Policy accessible here.
19. Commercial offers and newsletters
Locus may send commercial offers to Customers by post, email, sms, telephone or via any web spaces run by Locus or any of its subsidiaries on social networks, subject to prior acceptance. At any time, the Customer has the ability to cancel these commercial notifications, without cost, by clicking on the unsubscribe link, appearing in each email.
20. Cookies
Please refer to the Cookie Policy accessible here.
21. Intellectual property
Locus is the exclusive holder of the intellectual property rights:
- over the Items sold on the Site,
- over the trademarks associated with the Items,
- over the Site, and notably on its layout, organisation and titling of categories, the visual and graphic identity, its design, its ergonomics, its features, its software, text, animated or fixed images, sounds, know-how, drawings, graphics and any other element making up the Site,
- over the databases, their structure and their content, designed and managed by Locus, for the editing needs of the Site,
- over all the design elements of the Site whether graphic or technical,
- over all the names, acronyms, logos, colours, graphics or other signs that may be used, completed or implemented by Locus.
on the elements provided within the Site, and more generally to use or exploit these elements other than in connection with the execution hereof. As such, the reproduction or use of all or part of these elements is only authorised for the purposes of information for personal and private use, any reproduction and any use of copies made for other purposes is expressly prohibited.
Any other use, without the prior and written permission of Locus constitutes infringement and shall be punished according to intellectual property regulations. Any hyperlink to the homepage of the Site, or any other page of the Site, is subject to the prior and written agreement of Locus.
22. Modification of the Terms and Conditions
Given the possible changes of the Site and regulations, Locus reserves the right to change the Terms and Conditions at any time. The new Terms and Conditions will be, as appropriate, made known to the Customer by online modification and will be applicable only to sales completed after the modification.
23. Applicable Law
These Terms and Conditions are subject to Belgian law. Any dispute will fall under the exclusive competence of the Belgian courts within the jurisdiction of the Customer’s domicile, if no amicable agreement is reached between the Customer and Locus.